The Power in Caring: Words and Actions

Can words and the way you use them really affect how your message is received? The saying is, “it’s not about what you say, but how you say it”, so is it possible for words to shape your destiny, that of your team, and of your programs?

Join Ernie Rodriguez, Chief of Austin-Travis County EMS (Texas) as he opens up to hostess, Brett Lyle, about his stories and experiences leading this large metropolitan system. He shares how his words have defined his experiences, the tools he uses to manage relationships with his 600+ internal team members, and how the intentional way he presents facts to external stakeholders has afforded he and his department unique opportunities.

He speaks about how to keep up with a progressive, technology-savvy, engaged population, a time he thought his words might have lost him his job, and how not knowing any better has allowed him to accomplish the seemingly impossible. Ernie leaves YOU with a strong message about caring for your people and offers actionable advice for fellow Emergent Leaders.

Resources: “Failing Forward: Turning Mistakes into Stepping Stone for Success” by John Maxwell Join the conversation: If you have a leadership topic, experience, or lesson learned you would like to share or hear more about, send an email to brettlylecoaching@gmail.com or use and follow #emergentleadership to join the conversation.